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Terms of Service

Last updated 2026-03-04

Effective Date: 4 March 2026

Welcome to Sister Health Directory ("Sister", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of the website located at www.sisterdirectory.com (the "Platform"), operated by Bear Grylls Ventures ("BGV"), a company registered in the United Kingdom.

Please read these Terms carefully before using the Platform. By accessing or using Sister, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Platform.

1. Acceptance of Terms

By accessing, browsing, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Platform on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Effective Date" above and post the revised Terms on the Platform. Your continued use of the Platform after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

2. Eligibility

You must be at least 13 years of age to use the Platform. By using Sister, you represent and warrant that you are at least 13 years old. If you are between 13 and 18 years of age (or the age of majority in your jurisdiction), you may only use the Platform with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.

We do not knowingly collect personal information from children under 13. If we become aware that a user is under 13, we will take steps to terminate their account and delete their information in accordance with applicable law, including the Children's Online Privacy Protection Act (COPPA).

3. Account Registration

Certain features of the Platform may require you to create an account. When registering, you agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information to keep it accurate and current
  • Maintain the security and confidentiality of your login credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorised use of your account
  • Maintain only one account per person

You must not share your account credentials with any third party. We reserve the right to suspend or terminate any account that we reasonably believe has been accessed by an unauthorised party or is being used in violation of these Terms.

4. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Platform in any way that violates any applicable local, national, or international law or regulation
  • Post, upload, or transmit any content that is defamatory, obscene, abusive, threatening, harassing, or otherwise objectionable
  • Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity
  • Send unsolicited promotional or advertising material, spam, or any similar solicitation
  • Scrape, crawl, harvest, or collect data from the Platform using automated systems (including bots, spiders, or scrapers) without our prior written consent
  • Attempt to gain unauthorised access to any part of the Platform, other users' accounts, or any systems or networks connected to the Platform
  • Upload or transmit viruses, malware, trojans, or any other malicious code
  • Interfere with or disrupt the Platform's operation, servers, or networks connected to the Platform
  • Circumvent, disable, or otherwise interfere with any security-related features of the Platform
  • Use the Platform to engage in any activity that could damage, disable, overburden, or impair the Platform
  • Reverse engineer, decompile, or disassemble any part of the Platform
  • Use the Platform for any commercial purpose without our prior written consent, except as expressly permitted by these Terms

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates these provisions, including removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

5. User-Generated Content

Ownership

You retain all ownership rights in any content you submit, post, or display on the Platform, including comments, reviews, discussion posts, and other contributions ("User Content").

Licence Grant

By posting User Content on the Platform, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable licence to use, reproduce, display, distribute, and make available your User Content in connection with the operation and promotion of the Platform. This licence continues until you delete the User Content or your account, except where your User Content has been shared with others and they have not deleted it.

Content Standards

You are solely responsible for your User Content. You represent and warrant that:

  • You own or have the necessary rights and permissions to post your User Content
  • Your User Content does not infringe upon the intellectual property rights, privacy rights, or any other rights of any third party
  • Your User Content does not contain false, misleading, or deceptive statements
  • Your User Content complies with all applicable laws and regulations

Moderation

We reserve the right, but have no obligation, to monitor, review, edit, or remove any User Content at our sole discretion, for any reason or no reason, including User Content that we believe violates these Terms, is otherwise objectionable, or may expose us to legal liability. We do not endorse or guarantee the accuracy of any User Content.

6. Product Information Disclaimer

Sister is a product discovery and curation platform. We curate and display information about clean beauty products for informational purposes only. It is important that you understand the following:

  • We do not manufacture, sell, distribute, or ship any products. All products listed on the Platform are sold by third-party retailers.
  • We do not guarantee the accuracy of product information. While we strive to present accurate and up-to-date product descriptions, ingredients, pricing, and availability, we cannot guarantee that all information is complete, accurate, or current. Product details, including prices and availability, are subject to change by the respective retailers and brands at any time.
  • Always verify with the retailer. Before purchasing any product, you should verify all product information, including ingredients, pricing, and suitability, directly with the retailer or brand.
  • Not medical or health advice. Nothing on the Platform constitutes medical advice, health advice, or a recommendation for any specific product for any specific condition. Always consult a qualified healthcare professional before making decisions about personal care products, especially if you have allergies, sensitivities, skin conditions, or other health concerns.
  • Product suitability. We make no representations about the suitability of any product for your individual needs, skin type, or health condition. Individual results may vary.

7. Affiliate Links and Commissions

Disclosure: Sister may earn commissions when you click on affiliate links on the Platform and make purchases from third-party retailer websites. This is how we fund the Platform and keep it free to use.

In accordance with the Federal Trade Commission (FTC) guidelines and applicable advertising standards:

  • Some links on the Platform are affiliate links, meaning we may receive a commission if you make a purchase through those links
  • Affiliate relationships do not influence our product curation or editorial process. Products are selected based on our curation criteria, not on whether an affiliate arrangement exists
  • You will not pay any additional cost as a result of clicking an affiliate link
  • We clearly identify that affiliate links may be present on the Platform

When you click an affiliate link, you will be redirected to a third-party retailer's website. Your transaction is between you and that retailer, and is subject to their terms and conditions, privacy policy, and return policy. We have no control over and assume no responsibility for the content, privacy practices, or policies of any third-party retailer.

8. Third-Party Links and Services

The Platform may contain links to third-party websites, services, or resources ("Third-Party Links"). These Third-Party Links are provided solely for your convenience and do not constitute an endorsement by us.

  • We have no control over, and assume no responsibility for, the content, products, services, privacy policies, or practices of any third-party websites or services
  • We are not responsible for the availability, accuracy, or reliability of any Third-Party Links
  • Your interactions with any third-party website or service, including payment and delivery of goods or services, are solely between you and the third party
  • You acknowledge and agree that we shall not be liable for any loss or damage caused by or in connection with your use of or reliance on any third-party content, goods, or services

We encourage you to read the terms and conditions and privacy policies of any third-party websites you visit.

9. Intellectual Property

Our Intellectual Property

The Platform, including its design, layout, look and feel, logos, trademarks, service marks, original editorial content, product curation, software, and all other intellectual property ("Sister IP"), is owned by or licensed to Bear Grylls Ventures and is protected by copyright, trademark, and other intellectual property laws of the United Kingdom, the United States, and other jurisdictions.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any Sister IP without our prior written consent, except as follows:

  • You may access and view the Platform on your personal device for non-commercial, personal use
  • You may share links to the Platform on social media or other websites

Third-Party Intellectual Property

Product names, brand names, logos, and images displayed on the Platform are the property of their respective owners. Their appearance on the Platform does not imply any affiliation with, or endorsement by, those brands or their owners, unless expressly stated.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where applicable, we also comply with the EU General Data Protection Regulation (EU GDPR) and other applicable data protection laws.

Under applicable data protection law, you may have rights including the right to access, rectify, erase, restrict processing, data portability, and object to the processing of your personal data. For more information about your rights and how to exercise them, please refer to our Privacy Policy.

11. Disclaimer of Warranties

THE PLATFORM AND ALL CONTENT, MATERIALS, INFORMATION, PRODUCTS, AND SERVICES PROVIDED ON OR THROUGH THE PLATFORM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (A) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PLATFORM WILL BE ACCURATE OR RELIABLE; (C) ANY PRODUCT INFORMATION, INCLUDING DESCRIPTIONS, INGREDIENTS, PRICES, OR AVAILABILITY, WILL BE ACCURATE, COMPLETE, OR CURRENT; (D) THE QUALITY OF ANY PRODUCTS, SERVICES, OR INFORMATION OBTAINED THROUGH THE PLATFORM WILL MEET YOUR EXPECTATIONS; OR (E) ANY ERRORS IN THE PLATFORM WILL BE CORRECTED.

THE PLATFORM DOES NOT PROVIDE MEDICAL, HEALTH, OR DERMATOLOGICAL ADVICE. ANY CONTENT RELATING TO HEALTH, BEAUTY, OR WELLNESS IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS SEEK THE ADVICE OF A QUALIFIED HEALTHCARE PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL OR HEALTH CONDITION.

YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK. YOU ASSUME FULL RESPONSIBILITY FOR ANY DECISIONS MADE BASED ON INFORMATION OBTAINED THROUGH THE PLATFORM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR WARRANTIES ARE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS AFFECTS YOUR STATUTORY RIGHTS AS A CONSUMER UNDER THE CONSUMER RIGHTS ACT 2015 OR EQUIVALENT LEGISLATION IN YOUR JURISDICTION.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SISTER, BEAR GRYLLS VENTURES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR USE OF OR INABILITY TO USE THE PLATFORM; (B) ANY PRODUCTS PURCHASED OR OBTAINED THROUGH THIRD-PARTY RETAILERS VIA THE PLATFORM; (C) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON OR THROUGH THE PLATFORM; (D) UNAUTHORISED ACCESS TO, USE OF, OR ALTERATION OF YOUR CONTENT OR DATA; (E) ANY ADVERSE REACTIONS TO PRODUCTS DISCOVERED THROUGH THE PLATFORM; OR (F) ANY OTHER MATTER RELATING TO THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) ONE HUNDRED POUNDS STERLING (GBP 100); OR (B) THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Exceptions. Nothing in these Terms shall exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) wilful misconduct or gross negligence; or (d) any other liability that cannot be excluded or limited under applicable law, including under the Consumer Rights Act 2015.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

13. Indemnification

You agree to indemnify, defend, and hold harmless Sister, Bear Grylls Ventures, and their respective officers, directors, employees, agents, partners, and affiliates from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use of or access to the Platform
  • Your User Content
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Your violation of any rights of any third party

This indemnification obligation shall survive the termination of these Terms and your use of the Platform. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defence of such claims.

For users in the European Union or United Kingdom, this indemnification clause applies only to the extent permitted by applicable consumer protection laws.

14. Dispute Resolution

For Users in the United Kingdom and European Union

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in the European Union or United Kingdom, nothing in these Terms shall deprive you of the protection afforded by mandatory provisions of the law of your country of residence, and you retain the right to bring proceedings in the courts of your country of residence in accordance with applicable consumer protection legislation, including under the Consumer Rights Act 2015.

EU consumers may also be entitled to use the European Commission's Online Dispute Resolution platform, available at https://ec.europa.eu/consumers/odr.

For Users in the United States

Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules then in effect, except as modified by this section. The arbitration shall be conducted by a single arbitrator. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Small Claims Exception. Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims within the scope of that court's jurisdiction.

Class Action Waiver. YOU AND SISTER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and we agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

Opt-Out. You may opt out of this arbitration provision by sending a written notice to us within thirty (30) days of your first use of the Platform. The notice must include your name, mailing address, and a clear statement that you wish to opt out of the arbitration clause in these Terms of Service. If you opt out, you agree that any disputes will be governed by the laws of England and Wales and subject to the jurisdiction of the courts of England and Wales.

Costs. Each party shall bear its own costs in any arbitration, except as otherwise required by the AAA rules or applicable law. If the arbitrator finds that the substance of your claim or the relief sought is frivolous or brought for an improper purpose, we may seek to recover our arbitration costs and fees.

15. Right of Withdrawal (EU and UK Consumers)

If you are a consumer in the European Union or the United Kingdom, you may have a right of withdrawal from certain digital services under applicable consumer protection law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where we provide digital services or content, we will inform you of any applicable withdrawal rights and seek your consent where required before providing access to such services during any applicable withdrawal period.

16. Termination

We may, in our sole discretion, suspend or terminate your account and access to the Platform at any time, with or without cause and with or without notice, including if we believe that you have violated these Terms.

Upon termination:

  • Your right to use the Platform will immediately cease
  • We may delete your account and any User Content associated with it
  • Provisions of these Terms that by their nature should survive termination shall continue in full force and effect, including but not limited to Sections 5 (Licence Grant), 9, 11, 12, 13, 14, and 17

You may terminate your account at any time by discontinuing your use of the Platform or by contacting us to request account deletion.

17. General Provisions

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if it cannot be so modified, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices or policies published by us on the Platform, constitute the entire agreement between you and Sister with respect to your use of the Platform and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and us regarding the Platform.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign these Terms freely without restriction. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.

No Third-Party Beneficiaries

These Terms do not confer any rights on any third party, except as expressly stated herein.

Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay arises from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, power failures, internet disruptions, or third-party service failures.

18. Contact

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us at ruby@sisterdirectory.com.

These Terms of Service were last updated on 4 March 2026.

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